FAQ

Adjusting Your Watch Most of our watches are already made with adjustable straps to fit any wrist. However, our link watches can be sized for a custom fit by removing the adjustable links. Each link can be added or removed by using a mini screwdriver found in common eye glass kits or hardware stores if you are the do-it-yourself type, or drop it off at any jewelry store to get it fit for you. 

Cancellation Policy Requests for orders to be cancelled must be made before they have been shipped to receive a full refund, otherwise standard return/exchange policy applies.

Dealers Want to carry Feral watches in your store or online shop? Contact us at hello@feralwatches.com for a price sheet and we'd love to work with you!

Payment We accept payments via Credit Card and PayPal, the safest way for online shopping.

Press and Media Press inquiries can be best answered via email. Make sure to follow our blog and like our Facebook page for updates and other exciting news. We'd love to collaborate!

Return/Exchange Policy Items must be unworn and in its original packaging to be eligible for full return of the merchandise within 21 days of receipt. Shipping charges are not refundable unless the return/exchange is result of our error. Customer is responsible for all return shipping costs. Expect a refund within 7-14 days after we receive your return. Enclose a copy of sales receipt and a handwritten note of item you would like to exchange for. Please contact us for current return shipping address at hello@feralwatches.com

Shipping/Tracking We offer free USPS first class mail shipping on all US orders over $50 and we ship internationally for a flat rate of $10. Tracking is provided via email after your package has been shipped. Please note international orders cannot be tracked once they leave the U.S. until they reach their destination. Some orders shipped overseas may take longer to arrive due to customs, holidays, adverse weather, and conditions beyond our control. In the rare cases that this happens, thank you for your patience with delivery.

Sponsor We love to support artists and athletes both local and from around the world, plus you'll get to wear cool stuff. Shoot us an email and we will keep you punctual for all those fancy events you're attending.

Warranty Every Feral watch comes with a limited warranty. Feral covers defects of materials and workmanship for a period of three(3) months after date of purchase from feralwatches.com or an authorized reseller. All warranty will be void if you submerge your watch in water or expose the crown to moisture. Normal wear and tear, band, batteries, watch case, loss or theft are not covered under warranty.

Watch Care Feral watches are designed to match every ensemble, but not necessarily your birthday suit! Be sure to keep it dry and replace the battery if needed at any jewelry store. We do not provide replacement parts, but if you have a question about how to take care of your Feral watch don't hesitate to ask.

Water Resistance 1 ATM-3 ATM should not be submerged or exposed to any water pressure. Please note a watch with this resistance level is only protected against accidental exposure to water. Any watch exceeding 5 ATM-10 ATM is able to withstand your shower or swimming. Each ATM equates to 10 meters, but doesn't necessarily mean it is "waterproof".

Wrap Watch Tutorial We know wrap watches can be confusing. Subscribe to our YouTube channel for watch tutorials and new videos.

For any additional questions, please fill out a contact form here and we will get back to you as soon as we can. Thank you!